What Happens After the First Call? A Step-by-Step Look at Home Care Onboarding with Percipience Home Care.
The Call That Changes Everything
Making the decision to reach out for home care support is not always easy — but once you do, you’ll feel a weight lift. At Percipience Home Care, we recognize the courage it takes to make that call. And we don’t take that lightly.
Once we speak with you, here’s how we ensure your loved one receives the care they deserve, step by step.
Step 1: A Compassionate Listening Session
Your first call isn’t a script — it’s a conversation.
We listen carefully to your concerns, your goals, and your loved one’s needs. Whether you’re seeking help for an aging parent, a spouse recovering from surgery, or a loved one facing dementia, we take the time to understand your unique situation.
We’ll discuss:
Current health and mobility status
Daily living needs (bathing, dressing, companionship, etc.)
Personal preferences and cultural considerations
Your family’s expectations and questions
Step 2: Free In-Home or Virtual Care Needs Assessment
After the call, we schedule a free care needs assessment — at your home or virtually, based on your preference. A qualified member of our team will:
Assess your loved one’s physical environment and daily needs
Discuss safety, nutrition, and social well-being
Begin crafting a personalized care plan
Answer any lingering questions
This visit allows us to match your loved one with the right caregiver and design a support system tailored to their lifestyle.
Step 3: Personalized Care Plan & Caregiver Matching
No two people are alike — so their care shouldn’t be either.
Our care coordinators use everything we’ve learned to build a custom care plan that addresses both practical needs and emotional well-being. We then hand-match your loved one with a qualified, compassionate caregiver based on:
Experience level
Personality compatibility
Special training (dementia care, mobility support, etc.)
Language and cultural preferences
We believe the right match can make all the difference.
Step 4: Care Begins — With Confidence
Once your family feels confident and the match is confirmed, we begin services. We’ll handle all scheduling, coordination, and paperwork. But more importantly, we’ll continue to check in with you regularly — to make sure the care remains a perfect fit.
From day one, you’ll have:
Open communication with our care team
Flexibility to adjust services as needs evolve
Ongoing support and transparency
When Help Arrives, Peace of Mind Follows
At Percipience Home Care, we don’t just deliver services — we deliver peace of mind. From the moment you call to the first time your caregiver walks through the door, we’re by your side.
Ready to take the next step?
Explore our step-by-step guide to choosing the right agency:
Preparing for In-Home Care in Illinois: A Step-by-Step Guide for Families
